Support
Need help? Start with the answers below or drop us a message and we'll get back to you as soon as we can.
Contact us
Email us at hello@basslinemusic.co.uk. We aim to reply within 48 hours on working days.
Common topics
- Help & FAQ — answers to subscriptions, playback, downloads and account questions.
- Terms of Service — what you agree to when using Bassline Music.
- Privacy Policy — how we collect, use and delete your data.
- Contact page — send us a message directly.
Account deletion
In the iOS app, go to Profile → Delete Account and type DELETE in capital letters to permanently delete your account and associated data. You can also contact us from your registered email address if you need help.
Reporting a problem?
Please include the email address on your account, the device you're using (iPhone, Android, web browser), and a short description of what happened. Screenshots or screen recordings are always appreciated.
Billing questions
Subscriptions are purchased, changed and cancelled on the Bassline Music website. Sign in and use the Subscription section of your dashboard. The iOS app lets you use an existing subscription but does not offer purchases or billing changes. If you think you've been charged in error, email us with the date and amount and we'll investigate.